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Frequently Asked Questions
Learn how to setup and use Voiceoc effectively.
About Voiceoc
What does Voiceoc do?
Voiceoc helps medical practices & hospitals cut down calls volume and support costs by automating all incoming & outgoing front desk related patient calls & texts.
How does Voiceoc help in reducing call & text volume?
Our Generative AI technology handles routine inquiries and tasks, allowing your front desk team to focus on more complex patient needs.
What kind of support can Voiceoc automate?
Voiceoc can automate most of the work which is currently handled by your front desk team, such as appointment scheduling, managing appointments, appointment reminders, prescription refills, patient inquiries, and more through our voice and text AI systems.
How can I get started with Voiceoc?
You can get started by contacting us for a demo and consultation to see how Voiceoc can be tailored to your practice's needs.
What are the benefits of using Voiceoc for my practice / hospital?
Voiceoc reduces call volume, lowers support costs, cuts down workload of front desk team and enhances patient experience by automating routine communications and streamlining operations.
How can I calculate ROI of using Voiceoc?
To get a detailed idea on the exact value that your organisation can get from Voiceoc, please visit our ROI page. Here is the link:
Can Voiceoc handle emergency calls?
Voiceoc is designed to handle both emergency & non-emergency calls and inquiries. For emergencies, patients are directed to the 911 number.
Can Voiceoc handle after-hours patient inquiries?
Yes, Voiceoc can manage after-hours inquiries, providing automated responses and ensuring patients receive timely information even when your office is closed.
Product
On What channels is Voiceoc AI assistant available?
We do both Voice & Text automation. Voiceoc AI assistant is available on Call (Voice AI) ,SMS (SMS AI) and Website (Web AI).
Can I start with 1 channel or do I need to buy all 3 channels at one go?
You can start with any 1 channel and scale up as per your requirement.
Is Voiceoc compatible with existing practice management systems?
Yes, Voiceoc can seamlessly integrate with any practice management systems that provide open APIs.
Can Voiceoc integrate with my VOIP system?
Yes, Voiceoc can integrate with any VOIP system.
Does Voiceoc support multiple languages?
Our Voice AI supports only English language however, SMS AI and Web AI supports all languages.
What kind of customization options are available with Voiceoc?
Voiceoc can be customised to match your practice's workflows, including tailored voice prompts, text responses, and integration with your existing systems.
Is Voiceoc integrated with any LLM model?
Yes, Voiceoc comes integrated with the latest versions of ChatGPT LLM model.
Security
Is Voiceoc HIPAA compliant?
Yes, Voiceoc is HIPAA compliant. Voiceoc complies with HIPAA regulations and uses advanced encryption methods to safeguard patient data and maintain confidentiality.
Are Voiceoc’s employees trained in data security?
Yes, all employees undergo rigorous training in data security and privacy to ensure they are well-equipped to handle sensitive information responsibly.
Where is Voiceoc application hosted?
For US based healthcare companies, our application is hosted in the US and for Canada based healthcare companies, our application is hosted in Canada.
Table of Content
About Voiceoc
Product
Security
Improve Front Desk Efficiency
Cut Down Support Costs & Improve Patient Experience
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